San Ramon Valley Unified School District

Device Maintenance

Maintaining school-issued devices is crucial for ensuring students can rely on their technology for learning. Regular maintenance helps prevent technical issues, prolongs the lifespan of the devices, and ensures they run smoothly. Key practices include cleaning physical components, and troubleshooting common problems. It's essential to educate students on best practices, such as handling devices with care, and reporting issues promptly. By prioritizing device maintenance, San Rmaon Valley Unified School District can provide a seamless and secure digital learning environment for everyone.

Device Repair and Replacement

SRVUSD will repair or replace the device, however students/parents are responsible for the cost* just as they would for books, calculators or athletic equipment. Contact your school if hardships exist.

If a Chromebook is damaged or unaccounted for and/or the inventory sticker becomes illegible or defaced, it should be reported via the Parent IT Help Desk or Student IT Help Desk so that it can be repaired/replaced. Requests are generally processed and completed within 1-2 school days. Please be aware that certain times of the year may result in longer wait times for replacement.
Devices needing repair or replacement due to physical damage, must be further documented with the Device Incident Report. Repair or replacement cannot be provided until this report is completed. This form is required in addition to the IT Ticket to request replacement in these cases*.
Devices lost or stolen require completion of the Device Incident Report, in addition to the IT Ticket.

If a device is not functioning correctly, has become damaged, or is lost/stolen, the IT Department should be notified as soon as possible by submitting a ticket at the Parent IT Help Desk or Student IT Help Desk.SRVUSD will determine if the device can be fixed immediately or if it needs further repair. Loaner devices may be used in the interim.

*Repair costs are as follows (Per Education Code 48904 the cost for repair or replacement may be the responsibility of the student):

$100 will be charged for the first repair occurrence
$200 for the second occurrence
The 3rd occurance a fee equal to the full replacement value will be charged- ranging from $400-$500.

Device Insurance

An optional insurance plan for Secondary students (grades 6-12) may be purchased through the District during the Annual Update process and throughout the school year in the Parent Portal Infinite Campus store at the annual cost of $40 per student. This is encouraged for all families.

Contact your school if a hardship exists. Insurance covers up to two instances of physical accidental damage or replacement per school year with no copay. Students with more than two instances of physical damage requiring repair will be charged the full replacement value of the device minus the annual cost of insurance.

Student Help